Effective September 30, 2026
These are the key policies for booking Golden Hour Fizz. Your signed Event Service Agreement has the full details, and if anything here differs from your agreement, your agreement applies.
Pricing
- Every event gets a custom quote based on your guest count, hours, location, and add-ons.
- Your quote shows your full price, including any gratuity and travel, before you book. No surprise charges.
Reserving your date
- A 50% deposit and a signed Event Service Agreement reserve your date.
- The remaining balance is due 14 days before your event.
- Dates aren’t held until both are done.
If you need to cancel
- 30 or more days before your event: we refund half of your deposit.
- Fewer than 30 days before your event: we keep the full deposit. Any balance you’ve already paid is refunded.
- Please let us know by email at kristin@goldenhourfizz.com.
If you need to change your date
- You can reschedule once at no charge with at least 30 days’ notice, to a date within 12 months, depending on our availability.
- Your deposit moves to the new date.
- A second reschedule, or one with less than 30 days’ notice, counts as a cancellation.
If we need to cancel
If we ever have to cancel for a reason on our end, we’ll refund everything you’ve paid, including your deposit, or give you first choice of a new date.
Weather and safety
If your event can’t safely go ahead because of weather or other unsafe conditions, you can reschedule once at no charge to a date within 12 months.
Guest count
- You can add guests at any time if we have the staff and supplies to cover them.
- Your guest count can’t go down in the 14 days before your event.
Extra time
Want us to stay longer? Extra service is $225 per hour if we’re available.
Travel
The first 20 miles from Burbank are included. Beyond that, travel is $3 per mile, and it’s always shown in your quote.
At your event
- We need a flat space of about 20 by 10 feet, plus room to tow in and back out. We bring our own power.
- For safety, guests stay outside the trailer and staff-only areas.
- Parents and guardians are responsible for supervising kids near the service area.
Questions?
Call or text (818) 823-7975 or email kristin@goldenhourfizz.com.